Telecommunications engineer

 

SHAUN HOUGH

 

614-314-3231

 

shaunhough@outlook.com

 

Summary •Optical Network Engineer, Ethernet/MPLS Provisioner

•Extensive Project Management experience

•Metasolv M6, Granite Xng Xpercom SME, TIRKS

•Technical writing - process documentation (MOP)

•MS Office (Excel, Pivot Tables, VLookup, etc) experienced

•Extensive experience and SME in ASR ordering to customer premise, FOC documentation and DLR build-out.

•Over 16 years of experience in the Telecommunications Field

 

Experience

 

5/2013-7/2015Centurylink, Dublin, OH

Ethernet Technician

Build out, change and activation of provisioning services sold by CenturyLink. Services include Ethernet, Internet, MPLS, VoIP etc

 

_         Responsible for designing, deploying, managing and ensuring stability of the Centurylink ethernet infrastructure.  This includes ordering, building and management of Centurylink Ethernet via ASR submission to customer premise, FOC documentation and DLR build-out.

_         Experienced in troubleshooting critical issues and coordination of implementation. 

_         Works closely with regional engineers in designing, modeling and implementing new technologies within the division.

_         Project management experience includes documenting project scope, costs, schedule, testing and terms of delivery to ensure the project is completed on time and under budget.

_         Experience in vendor install, change and disconnect order processing.

_         Coordinate with appropriate departments to verify customer requirements, testing and installation are met on time.

_         Coordinate with Sales and Field Operations as needed to facilitate on time delivery.

_         Works on installation or reconfiguration on network routers as well as ensuring delivery of, and installation, of customer CPE.

_         Coordinates with other departments and vendors, to ensure on-time delivery of data services to high revenue accounts.

3/2013-5/2013     Cox Communications, Virginia Beach, VA

Circuit Design Engineer

Analysis, inventorying, installation and equipment build-out of Cox Communications Optical network systems and infrastructure architecture utilizing the Granite database. 

 

_         Proficient in high level build-out of Ethernet, MPLS circuit design.

_         Responsible for build-out of all new Cox Communications Ethernet, MPLS, etc ring designs.

_         Design and layout utilizing Visio of previously built and future build out of Cox Communications broadband network.

_         Document changes in, and additions to, all Granite equipment and network specifications.

_         Responsible for overall Granite database integrity and routine maintenance.

 

 

2/2012-7/2012TDS Telecom, Columbus, OH

Circuit Design Engineer

Analysis, inventorying, installation and equipment pre-design of TDS Optical network systems and infrastructure architecture utilizing the Metasolv M6 database. 

 

_         Proficient in high level circuit design procedures and transmission requirements for network elements including research, building and oversight of all database equipment specifications at a pre-design level.

_         Responsible for verification and build-out of new equipment specifications, while maintaining all database equipment revisions, to ensure all equipment is valid and current to vendor standards.

_         Implemented engineering packages, consisting of converting circuit drawings from a preliminary planning stage into the M6 design database.

_         Monitor existing high level Inter Office Facilities and build additional facilities, as required, for the TDS network design team.

_         Document changes in, and additions to, all Metasolv M6 equipment and network specifications.

_         Responsible for overall M6 database integrity and routine maintenance.

 

8/2011-2/2012Frontier Communications, Fort Wayne, IN

Circuit Design Engineer

Analysis, design, inventorying, project management and building of Frontier circuit infrastructure utilizing the Metasolv M6 database. 

 

_         Responsible for preparing design layout requests, updating and reconciling existing records supporting DS1 bandwidth circuits.

_         Proficient in circuit design procedures and transmission requirements for copper and fiber for DS1 level circuits.

_         Determine all network components required to provision a specific circuit and submit purchase requests for all required customer equipment. 

_         Monitor existing IOF (Inter Office Facilities) and notify the transmission group when additional facilities are required.

_         Assisted in regional database conversion from AAIS to Metasolv M6.

 

7/2008-1/2011Verizon Wireless, Columbus, OH

Optical Network Engineer

Analysis, design, inventorying, project management and monitoring of the Verizon Wireless optical circuit infrastructure. 

 

_         Engineer skills

_         Responsible for ordering, building and management of SONET, DS3, DWDM, DS1 TDM (specials, switched), VLAN network infrastructure utilizing AT&T, Verizon, CLEC systems for ASR submission to customer premise (cell tower).

_         Responsible for coordinating, building and designing network component (equipment) installation/decommission in Granite Xng database system utilizing the AT&T infrastructure network.   

_         Sole engineer responsible for maintaining Verizon Wireless E911 network services for the state of Ohio including ASR submission to LEC.

_         Knowledge of reviewing carrier services billing, finding erroneous charges and issuing data to support disputes to obtain credit when necessary.

_         Knowledgeable in providing long term cost savings analysis.

 

_         Project Management skills

_         Sole engineer on multi-year, multi-vendor project for conversion of 539 wireless sites in Ohio from copper T1 to FTTC (Fiber-to-the-cell) including ordering via ASR, documenting FOC, inputting DLR, etc.

_         Actively managed multiple, complex disconnect projects related to conversion of Ohio VZW network from copper to fiber (FTTCS) network resulting in a cost savings of over $997,000.

 

1/2005-7/2008T-Mobile U.S.A. (Suncom), Richmond, VA

Facility Engineer

Regional facility monitoring, analysis, inventorying and voice & data network management of Carolinas for T-Mobile USA mobile network.

 

_         Responsible for ordering, building and management of SONET, DS3/DS1 TDM, trunks, E911, LD and media gateway controllers to support network infrastructure as needed utilizing ASR submission to customer premise (cell tower), FOC documentation and DLR build-out.

_         Contributed as subject matter expert (SME) on Granite (Xng) process standards, documenting and distributing information on all new processes and improvement to current Xng database processes.

_         Responsible for coordinating, building and designing network component (equipment) installation and decommission in Xng and database systems, including path level, segment level, CLR design and database modeling.  

_         Lead engineer responsible for analyzing and developing network traffic forecasts for large growth areas in the Carolinas utilizing the AT&T infrastructure network, CLECs, etc.

_         Knowledge of reviewing carrier services billing, developing and maintaining the annual operating budget.

7/2002-12/2004Level 3 (Broadwing Communications), Austin, TX

Business Provisioner/Business Designer

Building, design and management of Level 3 business orders including complex narrowband circuits and circuit components. 

 

_         Management and provisioning of average of multiple high revenue, critical, customer affecting orders.

_         Ordering and design of circuit paths, including local loop of SONET, DS3/DS1 TDM circuits utilizing multiple carrier data systems utilizing ASR submission to premise, FOC documentation and DLR build-out.

_         Accurate and thorough documentation of all provisioning activities.

 

11/1998-2/2002Centurylink (Qwest), Dublin, OH

Optical Network Engineer, Provisioner

Broadband Engineer

Building, design and management of network broadband SONET, DS3 TDM level circuits & all supporting architecture.  Experienced in effective utilization of the TIRKS system. 

 

_Provisioning Skills

Ordering of local loop (ASR) to customer premise using multiple carrier data systems (TIRKS-AT&T, VZ, CLEC). Accurate and thorough documentation of all provisioning activities.

_Design Skills

Extensive experience utilizing Metasolv TBS application to design broadband circuits, Sonet rings and all underlying equipment.

 

Narrowband Engineer, Provisioner, Team Lead

Building, design and management of Centurylink wholesale orders Regularly reviewed my teams circuit provisioned orders for accuracy. 

_Team Lead

Supervision, review and management of four employees.

_Provisioning skills

Ordering of local loop (ASR) to customer premise using multiple carrier data systems (TIRKS-AT&T, VZ, CLEC), FOC documentation and DLR build-out.

_Design skills

Design expert of all narrowband DS1 and DS0 level circuits.

 

1/1997-11/1998Clover Corporation, Coshocton, OH

Internet Technician

_Sole management of Clovernet Cambridge store including internet technical support, corporate and customer sales, etc.

_Organization of sales, support calls and project management through logs.

_Daily provisioning of T1 lines on-site.

_56K and lower circuitry.

 

7/1994-1/1997Agora Software, Cambridge, OH

Technical Writer / Technical Support / Administrator

_Development of manuals for five separate Medical billing systems

_Continued daily update of documentation for all existing Medical billing system modules.

_         Accurate daily logging of problems and solutions encountered

_         Periodic creation of technical bulletins and software advisories to inform user of program and system error corrections, enhancements, etc.

 

Skills

 

• Subject Matter Expert: Xpercom Xng Granite

• Subject Matter Expert: TBS Metasolv M6

• CORE, Circuitvision, TIRKs

• F&E Circuit Design, Prod, INM, Radis, Infinium

• ATT Cafe/Access/WOS Systems, Verizon CSG System, Windstream, Frontier, CLEC

• Coastal, BDS/Telis, VFO

• Lerg, Infosource Essent, HTL, SS7 topology

 

• Knowledgeable in database design utilizing equipment from the following vendors:

Cisco 15454/DWDM, Fujitsu flashwave 7420, 4500, 4100, 4100ES, Cyan, FLM 600, Adtran 6100, Alcatel, Lucent, Nortel 5500, Ericsson, Tellabs, Siemens

 

• Proficient in circuit design utilizing the following technologies:

Optical, VLAN, OC192, OC48, OC12, OC3, DS3, DS1, Fractional T1,  DS0, DAL, Voice, Switched, Specials, ATM, POTS, DWDM, WDM, Point to Point, FTT, FTTCS, Ethernet, Frame Relay (WAN), DACS, TDM, SONET/SDH, Wireless (COW, COLT, E911, LD, Voicemail, IMT, NB links, Aters, GB links, DA fixed, Fixed toll, SS7, Media gateway controllers.

 

• Specialties include: Ethernet, MPLS, Cisco 15454, Cyan, TBS, Metasolv, M6, Granite, Xng, Network design, Circuit design, ASR ordering, E911 services, Voice services, end to end provisioning, telecommunication project management and cost analysis.

 

• Cisco certified in Cisco ONS 15454 CPT (Carrier Packet Transport) system. Proficient with CPT600, CPT200, CPT50. VLAN.

 

• Experienced in carrier database and circuit technology migrations (cutovers). 

Experienced in migrations of database systems including:

- AAIS => Metasolv M6

- Proprietary => Metasolv M6

- Proprietary => Granite Xng

 

I have been a lead, or singular POC, on technology migrations including:

- TDMA => GSM - region (Carolinas) conversion

- T1 => Fiber to Tower (3G) – state (Ohio) conversion

 

• Microsoft Windows 2000/XP/Vista, Microsoft Word, Microsoft Office Suite

 

Education

 

1993        M.A.T.C., Zanesville OH

Computer Programming major / Microcomputer applications minor

1991Ohio University, Zanesville, OH

Political Science major